Privacy Policy

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Scope

Mosman Psychology is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, including sensitive information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy operates alongside our professional and ethical duty of confidentiality to clients. By using the Mosman Psychology website or engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

Definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not. Sensitive information is a subset of personal information that includes health information and other information afforded higher levels of protection under the Privacy Act. We only collect sensitive information where it is relevant and necessary to provide psychological services.

Collection of Personal Information

We collect personal information only where necessary for the provision of our services. This may occur when you:

• Contact us via email, telephone, online forms, or through our website
• Engage our services for psychological assessment or treatment (face-to-face, online/telehealth, or telephone)
• Provide information as part of intake, assessment, or ongoing treatment
• Supply goods or services to Mosman Psychology

In some circumstances, we may collect personal information from third parties, such as referring general practitioners, other health professionals, or support services, where this is relevant to your care and where consent has been provided or collection is otherwise permitted by law.

Purpose of Collection and Use

We collect and use personal information for purposes including, but not limited to:

• Providing psychological assessment, treatment, and care
• Managing appointments, billing, and administrative functions
• Communicating with you about your care
• Complying with legal, ethical, and professional obligations

We will only use your personal information for the purpose for which it was collected unless:

• You have provided consent for another use
• You would reasonably expect the information to be used for a related purpose      (or, in the case of sensitive information, a directly related purpose)
• The use or disclosure is required or authorised by law

Disclosure of Personal Information

We do not disclose your personal information to third parties without your consent, except where disclosure is permitted or required by law. This may include disclosure:

• To comply with a legal obligation (e.g. court orders, subpoenas, statutory requirements)
• To other health professionals involved in your care, with your consent
• Where necessary to prevent a serious threat to your life, health, or safety, or to the safety of others

In the event of a business transfer (such as a sale or restructuring), personal information may be disclosed to a prospective purchaser under strict confidentiality arrangements and only where permitted by law.

Duty of Care

In circumstances where information you provide raises concerns about your safety or the safety of others, Mosman Psychology has a professional duty of care to take reasonable steps to protect you and/or others.

This may include contacting you directly, or where necessary, disclosing limited information to appropriate services such as emergency services, crisis supports, or other relevant authorities. Where possible, we will work with you transparently and collaboratively if concerns arise.

Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored in secure electronic systems and/or locked physical files, consistent with professional standards and current technologies.

Third-Party Links

Our website may contain links to third-party websites for your convenience. Mosman Psychology is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Mosman Psychology.

Use of Information for Analytics

We do not sell, trade, or rent personal information. We may use de-identified information for internal purposes such as service improvement, understanding client needs, and general website analytics, without identifying individuals.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. Any updates will be effective immediately upon publication on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests relating to privacy or your personal information, please contact: admin@mosmanpsychology.com.au